Billing & Cancellation Policy
ELITE Dental Enterprise, LLC
Last Updated: 03/01/2026
This Billing & Cancellation Policy explains how membership fees are billed, how recurring charges work, and how cancellations and refunds are handled for ENTERPRISE Dental Enterprise, LLC (“ENTERPRISE,” “we,” “us,” or “our“). This policy applies to all members and prospective members of the ENTERPRISE platform.
By purchasing a membership or paid service through our website or platform, you agree to this Billing & Cancellation Policy, our Terms & Conditions, and your Membership Agreement.
1. Pricing & Membership Fees
Membership fees are based on your organization’s number of practice locations and applicable program tier, as set forth in your Membership Agreement or presented at checkout.
Unless otherwise stated in writing by ENTERPRISE:
- Fees are billed on a monthly recurring basis
- Fees are charged in advance of each billing period
- Fees may change in accordance with your Membership Agreement and program terms
Any pricing changes will be communicated in advance as required by your Membership Agreement.
2. Recurring Billing Authorization
By submitting payment through our checkout and maintaining an active membership, you authorize ELITE Dental Enterprise, LLC and our payment processor to charge your designated payment method on a recurring basis for:
- Monthly membership fees
- Additional approved service fees
- Location-based or usage-based charges, if applicable
Recurring charges will continue automatically until your membership is canceled in accordance with this policy.
3. Payment Methods
We accept payment by approved credit or debit card through our payment processor. You are responsible for maintaining a valid payment method on file.
If a payment fails or is declined:
- We may retry the charge
- Your access to the Platform or benefits may be suspended
- Continued non-payment may result in termination of membership
4. No Refund Policy
All membership fees and charges are non-refundable.
This includes, without limitation:
- Partial months
- Unused portions of a billing cycle
- Fees paid prior to cancellation
- Fees paid during any notice or wind-down period
No refunds will be issued except where required by law or expressly agreed to in writing by ENTERPRISE.
5. Cancellation Policy
You may cancel your membership at any time by submitting written notice to ENTERPRISE through one of the following methods:
- Email: edesupport@elite-enterprise.com
- Any cancellation method made available within the Platform
Important Cancellation Terms:
- Cancellations require 30 days’ notice
- Your membership will remain active and billable during the 30-day notice period
- Access to benefits continues through the effective cancellation date
- No refunds are issued for any fees paid before or during the notice period
6. Termination by ENTERPRISE
ENTERPRISE reserves the right to suspend or terminate membership for:
- Non-payment
- Violation of platform terms
- Program non-compliance
- Security or fraud concerns
Termination does not entitle the member to any refund.
7. Disputed Charges & Chargebacks
If you believe a charge is incorrect, you agree to contact ENTERPRISE at edesupport@elite-enterprise.com before initiating a chargeback with your bank or card issuer.
Unauthorized chargebacks may result in:
- Immediate suspension of access
- Termination of membership
- Collection actions as permitted by law
We are committed to resolving billing issues in good faith when contacted promptly.
8. Changes to This Policy
We may update this Billing & Cancellation Policy from time to time. Updates will be posted on this page. Continued use of the Platform after changes constitutes acceptance of the revised policy. If you do not agree to the updated policy, you must cancel your membership in accordance with the terms of your Membership Agreement.
9. Contact
For billing or cancellation questions, contact:
ELITE Dental Enterprise, LLC
17 Cowboys Way, Suite 300
Frisco, TX 75034
📧 edesupport@elite-enterprise.com
📞 (877) 354-8381
